Privacy Policy

Last updated: June 2026

Casa Sol Bali respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, make a reservation, contact us, stay at Casa Sol, use our services, or communicate with our team.

1. Who we are

Casa Sol Bali is a hotel located in Pererenan, Bali, Indonesia.

For privacy-related questions, you can contact us at: privacy@casasolbali.com

You can also contact us through the official Casa Sol contact details shown on our website or in your booking confirmation.

2. Information we collect

We collect personal information needed to manage reservations, guest stays, communication, safety, payments, and hotel operations.

This may include:

Full name
Email address
WhatsApp number or other contact details
Country of residence
Arrival and departure dates
Number of guests
Room category and stay preferences
Special requests
Reservation details
Payment and billing details
Passport or government issued ID details when required at arrival
Age verification details when required by law or hotel policy
Visitor registration details
Communication history with our team
Feedback, reviews, or survey responses
Information linked to minibar, laundry, airport transfers, special setups, or other hotel services
Website usage data, such as pages visited, booking links clicked, device type, browser type, and referral source

We only collect information needed for legitimate hotel, legal, operational, safety,
communication, and service purposes.

3. How we collect information

We collect information when you:

Visit our website
Make a reservation directly or through a booking platform
Contact us by WhatsApp, email, social media, or website form
Check in at the property
Use hotel services
Register a visitor
Request airport transfers, minibar, laundry, special setups, or external arrangements
Submit feedback or communicate with our team
Interact with our booking engine, payment providers, analytics tools, or advertising links

Some information is collected directly from you. Some information is received through
third-party booking platforms, payment providers, travel agents, communication platforms,
analytics tools, or marketing platforms.

4. Why we use your information

We use personal information to:

Process and manage reservations
Confirm guest identity
Manage check-in and check-out
Communicate with guests before, during, and after their stay
Provide hotel services and guest support
Process payments, deposits, refunds, invoices, and outstanding charges
Manage visitor registration and property access
Handle special requests
Maintain guest safety and property security
Comply with Indonesian law and local regulations
Prevent fraud, illegal activity, misuse, or breach of hotel rules
Manage damage, missing items, unpaid charges, or operational issues
Improve our website, services, guest experience, and communication
Send relevant updates, only where permitted or requested
Respond to questions, feedback, complaints, or legal requests

5. Booking and payment data

Reservations at Casa Sol may be processed through our direct booking engine, third-party booking platforms, payment providers, or hotel management systems.

Payment information is handled by secure payment providers or booking systems. Casa Sol does not intentionally store full card details unless required through an approved payment system or permitted under applicable law.
Where unpaid charges, damages, missing items, minibar charges, additional services, or approved fees remain after departure, payment information provided at booking may be used in line with our Terms and Conditions.

6. Passport, ID, and guest registration

Casa Sol may request a valid passport or government issued ID at arrival for each guest.

This information is used to verify guest identity, complete hotel registration, meet legal or operational requirements, maintain safety, and comply with applicable Indonesian regulations.

7. Visitors and property access

Visitors must be registered with reception.

We may collect visitor names, contact details, arrival time, and other relevant information when needed to manage property access, guest safety, and compliance with Casa Sol house regulations.

8. WhatsApp and guest communication

Casa Sol uses WhatsApp and other communication channels to assist guests before, during, and after their stay.

When you contact us through WhatsApp or another third-party platform, that platform may also process your information under its own privacy policy.

We use guest communication details to respond to messages, support reservations, coordinate arrival, assist with hotel services, and manage guest requests.

9. Website data, cookies, and analytics

Our website may use cookies, analytics tools, tracking links, and similar technologies to understand website performance, traffic sources, booking activity, and user experience.

This may include information such as:

Pages visited
Time spent on the website
Device and browser type
Approximate location based on IP address
Referral source
UTM campaign data
Booking link clicks
General website behavior

This helps us understand which channels bring guests to Casa Sol and improve our website and marketing performance. You can adjust cookie settings through your browser.
Some website features may not work properly if cookies are disabled.

10. Marketing communication

We may use your contact details to send relevant updates about Casa Sol, your reservation, your stay, or guest-related information.

We do not send unnecessary marketing messages. If we send promotional communication, you may unsubscribe or ask us to stop at any time.

We do not sell personal information.

11. Photos, videos, drones, and commercial content

Casa Sol is a private adults-only property.

Professional photography, video shoots, drone use, commercial content, influencer campaigns, paid content, sponsored content, product shoots, and content created for commercial use require written approval from Casa Sol before arrival.

Guests must not film or photograph other guests, staff, private rooms, neighboring properties, or restricted areas without permission.

If Casa Sol creates or shares photo or video content featuring identifiable guests, we will seek permission where required.

12. Security and safety

We use personal information when needed to protect guests, staff, property, and the surrounding community.

This includes handling emergencies, safety concerns, maintenance issues, suspected illegal activity, prolonged inability to contact a guest, property damage, disturbance, or breach of Casa Sol terms.

Where CCTV or security monitoring is used on the property, footage is used only for safety, security, operational, legal, or incident review purposes.

13. Sharing information with third parties

We only share personal information where needed for hotel operations, legal compliance, guest services, payment processing, safety, or communication.

This may include:

Booking engines
Hotel management systems
Payment providers
Banks or refund providers
Travel agents or booking platforms
IT, website, hosting, and email providers
WhatsApp or other communication platforms
Analytics and advertising platforms
Laundry, airport transfer, or service partners when requested by the guest
Legal, tax, accounting, insurance, or professional advisers
Government authorities, law enforcement, or regulators when required by law or safety needs

We only share information that is relevant for the purpose.

14. International data transfers

Some service providers, booking platforms, payment processors, hosting providers, communication tools, or analytics platforms may process information outside Indonesia.

Where personal data is transferred outside Indonesia, we take reasonable steps to ensure the transfer is handled in line with applicable data protection requirements and with appropriate safeguards where required.

15. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected.

Retention periods depend on the type of information and the reason it is held, including reservation management, accounting, tax records, legal obligations, safety, dispute handling, fraud prevention, and hotel operations.

When information is no longer needed, we delete, anonymize, or securely store it in line with our internal procedures and applicable law.

16. How we protect information

We take reasonable administrative, technical, and physical steps to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Access to guest information is limited to team members and service providers who need it for legitimate hotel, operational, legal, or service purposes.

No digital system is completely risk-free, but we work to keep personal information secure and handled responsibly.

17. Your rights

Subject to applicable law, you may have the right to:

Ask what personal information we hold about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally possible
Withdraw consent where processing is based on consent
Object to certain processing
Request restriction of certain processing
Ask how your personal information is used or shared
Submit a complaint or privacy-related request

To make a privacy request, contact us at privacy@casasolbali.com. Some requests may be limited where we need to keep information for legal, accounting, tax, safety, fraud prevention, dispute handling, or legitimate hotel operation reasons.

18. Children’s data

Casa Sol is an adults-only stay. Guests must be 18 years old or above to stay at the property.

We do not knowingly collect reservation data from children for hotel stays. If we become aware that personal information from a child has been collected without proper legal basis, we will take reasonable steps to delete or restrict it.

19. Third-party websites and platforms

Our website, booking links, emails, or messages may include links to third-party websites, booking engines, payment platforms, social media platforms, maps, or partner services.

These third parties operate under their own privacy policies. Casa Sol is not responsible for how third-party websites or platforms handle personal information.

20. Changes to this Privacy Policy

Casa Sol may update this Privacy Policy from time to time to reflect changes in our services, website, systems, legal requirements, or operational needs.

The updated version will be posted on our website with a revised Last updated date.

21. Contact

For questions about this Privacy Policy, or to request access, correction, deletion, restriction, or withdrawal of consent regarding your personal information, please contact

Casa Sol at: privacy@casasolbali.com

You can also contact us through the official contact details shown on our website or in your booking confirmation.